Returns

Exchanges and returns are accepted until fourteen days after the item is received.
Returns are sent to France.

How to return a product or an order?

To return one or more items from an order, contact our Customer Care team for a return authorization. Please write your order number in the email’s subject line.

We do not provide a return label. Customers are responsible for all shipping costs involved in the return of the items. Taxes or duties on international shipments are non-refundable.

Important information on returns

• All items must be unworn in their original packaging, with packaging intact to be eligible for return.
• Shoes must be tried on a carpeted surface as our soles are delicate.
• Items returned or exchanged without prior notification and original packaging will not be accepted.
• Our items go through a process of quality control checks. Even then, it can still happen that you receive a damaged item due to transportation. Please contact our Customer Care team with a photo of the faulty item.
• Sale, discounted items, Last chance items, and limited-edition items are final sales and ineligible for exchange or returns.
• We are not responsible for Justine Clenquet’s - CLQNT items purchased from other retailers.

• Returns resulting from actions or omissions by the recipient (including unclaimed parcels at a pick-up point or refusal to pay applicable customs duties and taxes) are not eligible for automatic processing or refund. If you would like to request a reshipment or refund, please contact our Customer Care team. Any approved refund will exclude the original outbound shipping costs and return shipping fees.

Refunds

Once the returned product has been quality checked and approved, our Customer Care team will issue a refund to the original method of payment and a confirmation email will be sent to you.

Exchanges

Once your exchange has been approved, we will contact you to arrange shipment of the replacement item and settle any applicable price difference. If the replacement item is less expensive, the difference will be refunded to your original payment method within 5–7 business days of approval. If an additional payment is required, we will provide instructions to complete the transaction.