Shipping policy

Shipping

Delivery terms

We ship from France.
Delivery times are indicative only. However, we strive to prepare your order for quick delivery through DHL Express or Chronopost.

FRANCE

Chronopost - Pick-up point (choose after payment)

Less than €70

1 to 3 business days

€3

Chronopost - Home delivery (before 13h)

Less than €70

1 to 2 business days

€6

Chronopost - Pick-up point (choose after payment) 

€70 and up

1 to 3 business days

Free

Chronopost - Home delivery (before 13h)

€70 and up

1 to 2 business days

Free


EUROPEAN UNION

Chronopost - Pick-up point (choose after payment)

Less than €120

2 to 4 business days

€5

Chronopost - Home delivery

Less than €120

2 to 4 business days

€8

DHL - Home delivery with signature

€0 and up

1 to 3 business days

€16

Chronopost - Pick-up point (choose after payment)

€120 and up

2 to 4 business days

Free

Chronopost - Home delivery

€120 and up

1 to 2 business days

Free

 

OTHER EUROPEAN COUNTRIES

Albania, Andorra, Armenia, Bosnia & Herzegovina, Georgia, Iceland, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Serbia, Switzerland, United Kingdom

DHL - Express International

Less than €150

1 to 3 business days

€25

DHL - Express International

€150 and up

1 to 3 business days

Free


NORTH & CENTRAL AMERICA

Canada, United States, Mexico

DHL - Express International

Less than 150

2 to 5 business days

€25

DHL - Express International

€150 and up

2 to 5 business days

Free


ASIA

China, Hong Kong SAR, Japan, Macao SAR, Taiwan, Cambodia, Indonesia, Kazakhstan, Laos, Malaysia, Pakistan, Philippines, Singapore, South Korea, Thailand, Vietnam, Azerbaijan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Turkey 

DHL - Express International

Less than 150

2 to 5 business days

€28

DHL - Express International

€150 and up

2 to 5 business days

Free


OCEANIA

Australia, New Zealand

DHL - Express International

Less than 150

2 to 5 business days

€32

DHL - Express International

€150 and up

2 to 5 business days

Free


OVERSEAS FRANCE

Guadeloupe, Martinique, Réunion, St. Pierre & Miquelon, Mayotte, St. Martin

DHL - Express International

Less than 150

2 to 5 business days

€45

DHL - Express International

€150 and up

2 to 5 business days

Free


OTHER COUNTRIES

Argentina, Bahrain, Brazil, Costa Rica, Israel, Jordan, Kuwait, Maldives, Oman, Qatar, Saudi Arabia, United Arab Emirates, Yemen, Caribbean Netherlands, U.S. Outlying Islands, Lebanon, South Africa, Chile 

DHL - Express International

Less than 150

2 to 5 business days

€45

DHL - Express International

€150 and up

2 to 5 business days

Free


Shipping address

We are not responsible for parcels not received due to an incorrect or incomplete shipping address. Items undelivered due to incomplete or inaccurate shipping addresses will be reissued if and when they are received back and will incur a reshipping fee.

Duties & taxes

International orders are subject to the receiving country’s import fees, duties, taxes, or fees. These funds are set by your home country’s government as per import/export regulations and charged by the DHL or Chronopost courier. We are not responsible for any of these duties, taxes, or other fees.

If a parcel is returned to us because a customer refused to pay for any import taxes or customs duties due payable, the parcel’s refund will not include the shipping and return costs.

Track your parcel

You will receive a confirmation email immediately after placing your order to confirm it. When your order has been shipped, you will receive an email from DHL or Chronopost to track your package. If you have not received an email within 10 minutes, please check your spam email folder or contact our Customer Care team.